Web help desk free 9.1 213/21/2023 ![]() ![]() Supported: Q and A Q&A allows customers to ask the support team questions online conversations are posted publicly for the benefit of other customers.Supported: Internal knowledge base Internal knowledge base helps agents answer customers' support questions.Supported: External knowledge base Customers can self-service by searching through help articles.Self Help Community Features Features that allow customers to self-service for support issues. Supported: SLA management Service level agreement management allows agents to view and adhere to the terms of a customer's support package.Supported: Attachments/Screencasts Agents can send attachments and/or set up screencasts to assist with support issues.Supported: Automated responses Common requests can automatically trigger a standard response. ![]() Supported: Ticket response Agents can easily follow up with customers. ![]()
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